A call comes in from the Coast Guard. Eight miles downstream in North Greenwich a man has fallen into the water. When we’ve got a person in the water that just raises everyone’s game a little bit because they are the people where every second does count. I mean I’ve had people drown in front of me, you know. 50-100 meters away I’ve seen someone in the water and we’ve been going to them at full speed and then before we’ve got there that person’s gone. 10 minutes after launching the crew arrive at the location where the man fell into the water. A clipper one of the river buses that works on the Thames has heard about the incident on the radio and is already on the scene. We couldn’t actually see where the casualty was and it became apparent that the casualty was on the other side from where we were, quite close in to the shore. Ian the crews paramedic boards the vessel. The man is being kept just above water by two sisters working on the clipper. Between all of us we might be able to get him out. We was out of service just getting ready to go on break and then we get the call that we need to go and help. When I first saw him he was unconscious In the life ring – he was face down so it was quite hard to see what state he was in. They’d managed to get hold of his clothing but I think they were very exhausted. We physically couldn’t reach down and grab the person from the water, it was so hard both of us couldn’t lift him together. Between the three of us we all tried to drag the gentleman on to the clipper boat but he was just too heavy and too much of a dead weight. Helm Stewart must get the lifeboat in the narrow gap between the larger vessel and the shore. We went alongside best we could because the boat was moving obviously the last thing we want is to crush the casualty with five and a half tons of boat. The man has been in the water for almost 15 minutes and appears to be drifting in and out of consciousness. The water temperature is just 15 degrees Celsius and hypothermia may be setting in. If somebody’s not trying to take their face out of the water they’re pretty poorly. As the casualty is dragged aboard he starts coming round. While the crew makes sure he’s stable Ian checks on the sisters onboard the river bus. As soon as they had retrieved the casualty it was just like a weight had been lifted off our shoulders and we just both fell back and sort of collapsed on the deck and it was just – it was just such an emotional experience. I think the crew on the Clipper were absolutely exhausted they’d had hold of him for a very long time and they were no longer focused on trying to save this guy’s life and they suddenly realized it dawned on them what they’ve done. I think you have someone whose life is in your personal hands the emotional release is horrific so I understand we’ve been there. We said to them – you know, well done and then we’re gone because we gotta get this guy to a pier and get into the ambulance. For 23 year old Holly her experience that day has made a lasting impression. It was just an amazing feeling to know that you’ve helped save someone’s life – so since the day of the incident I’ve now gone on to join in the RNLI as a volunteer at tower lifeboat station. One day one of our new crew members turns up and it was young Holly from that job. We need people who have that ability to fight through their own fears, their own exhaustion – that is absolutely the sort person we need in the RNLI. It’s been going great I think I’ve settled in quite well. Teamwork means a lot to me, everyone so lovely it’s like being part of a family.