CUSTOMERS DIDN’T AGREE TO PAY FOR. NBC BUSINESS TO PAY FOR. NBC BUSINESS CORRESPONDENT JOEL NBC BUSINESS CORRESPONDENT JOEL LEAN KENT — CORRESPONDENT JOEL LEAN KENT — JO LING KENT WITH THE LEAN KENT — JO LING KENT WITH THE STORY. JO LING KENT WITH THE STORY.>>Reporter: TONIGHT, STORY.>>Reporter: TONIGHT, WELLS FARGO DOING>>Reporter: TONIGHT, WELLS FARGO DOING DAMAGE CONTROL ONCE WELLS FARGO DOING DAMAGE CONTROL ONCE AGAIN, REFUNDING DAMAGE CONTROL ONCE AGAIN, REFUNDING CUSTOMERS FOR MONTHLY AGAIN, REFUNDING CUSTOMERS FOR MONTHLY ADD ON CHARGES APPLIED CUSTOMERS FOR MONTHLY ADD ON CHARGES APPLIED WITHOUT THEIR FULL ADD ON CHARGES APPLIED WITHOUT THEIR FULL PERMISSION OR WITHOUT THEIR FULL PERMISSION OR UNDERSTANDING. PERMISSION OR UNDERSTANDING. THE BANK RETURNING UNDERSTANDING. THE BANK RETURNING TENS OF MILLIONS OF THE BANK RETURNING TENS OF MILLIONS OF DOLLARS TO HUNDREDS OF TENS OF MILLIONS OF DOLLARS TO HUNDREDS OF THOUSANDS OF CONSUMERS DOLLARS TO HUNDREDS OF THOUSANDS OF CONSUMERS AS FIRST REPORTED BY THOUSANDS OF CONSUMERS AS FIRST REPORTED BY THE “WALL STREET AS FIRST REPORTED BY THE “WALL STREET JOURNAL.” THE “WALL STREET JOURNAL.” THE EXTRA FEES WERE JOURNAL.” THE EXTRA FEES WERE FOR PRODUCTS LIKE PET THE EXTRA FEES WERE FOR PRODUCTS LIKE PET INSURANCE, CREDIT CARD FOR PRODUCTS LIKE PET INSURANCE, CREDIT CARD DEBT CANCELLATIONS, INSURANCE, CREDIT CARD DEBT CANCELLATIONS, HOME WARRANTIES AND DEBT CANCELLATIONS, HOME WARRANTIES AND I.D. THEFT PROTECTION. HOME WARRANTIES AND I.D. THEFT PROTECTION. IN SOME CASES, WELLS I.D. THEFT PROTECTION. IN SOME CASES, WELLS FARGO CUSTOMERS WERE IN SOME CASES, WELLS FARGO CUSTOMERS WERE AWARE THEY SIGNED UP FARGO CUSTOMERS WERE AWARE THEY SIGNED UP FOR AN ADD ON PRODUCT AWARE THEY SIGNED UP FOR AN ADD ON PRODUCT BUT WERE NOT CLEARLY FOR AN ADD ON PRODUCT BUT WERE NOT CLEARLY INFORMED THEY WOULD BE BUT WERE NOT CLEARLY INFORMED THEY WOULD BE CHARGED ONCE THE FREE INFORMED THEY WOULD BE CHARGED ONCE THE FREE TRIAL PERIOD ENDED. CHARGED ONCE THE FREE TRIAL PERIOD ENDED.>>WELLS AND EVERY TRIAL PERIOD ENDED.>>WELLS AND EVERY BANK OWE THEIR>>WELLS AND EVERY BANK OWE THEIR CUSTOMERS A BANK OWE THEIR CUSTOMERS A FUNDAMENTAL DUTY, A CUSTOMERS A FUNDAMENTAL DUTY, A DUTY THAT SAYS THOSE FUNDAMENTAL DUTY, A DUTY THAT SAYS THOSE CUSTOMER’S INTERESTS DUTY THAT SAYS THOSE CUSTOMER’S INTERESTS ARE PUT AHEAD OF CUSTOMER’S INTERESTS ARE PUT AHEAD OF PROFITS. ARE PUT AHEAD OF PROFITS.>>Reporter: WELLS PROFITS.>>Reporter: WELLS FARGO SAID WE’RE>>Reporter: WELLS FARGO SAID WE’RE REVIEWING ADD ON FARGO SAID WE’RE REVIEWING ADD ON PRODUCTS SOLD TO REVIEWING ADD ON PRODUCTS SOLD TO CONSUMERS AND IF PRODUCTS SOLD TO CONSUMERS AND IF ISSUES ARE FOUND WE’LL CONSUMERS AND IF ISSUES ARE FOUND WE’LL MAKE THINGS RIGHT WITH ISSUES ARE FOUND WE’LL MAKE THINGS RIGHT WITH CUSTOMERS IN THE FORM MAKE THINGS RIGHT WITH CUSTOMERS IN THE FORM OF REFOUNDS ORA CUSTOMERS IN THE FORM OF REFOUNDS ORA OR REMEDIATION. OF REFOUNDS ORA OR REMEDIATION. THEY ARE INVESTIGATING OR REMEDIATION. THEY ARE INVESTIGATING BUT DECLINED TO THEY ARE INVESTIGATING BUT DECLINED TO COMMENT. BUT DECLINED TO COMMENT.>>AS CONSUMERS, WE COMMENT.>>AS CONSUMERS, WE HAVE TO BE VIGILANT>>AS CONSUMERS, WE HAVE TO BE VIGILANT LOOKING AT ACCOUNTS HAVE TO BE VIGILANT LOOKING AT ACCOUNTS AND REVIEWING LOOKING AT ACCOUNTS AND REVIEWING TRANSACTIONS AND AND REVIEWING TRANSACTIONS AND MAKING SURE WE’RE NOT TRANSACTIONS AND MAKING SURE WE’RE NOT GETTING DINGED FOR MAKING SURE WE’RE NOT GETTING DINGED FOR MONTHLY FEES. GETTING DINGED FOR MONTHLY FEES. CANCEL OR IF YOU SEE A MONTHLY FEES. CANCEL OR IF YOU SEE A FEE YOU DON’T CANCEL OR IF YOU SEE A FEE YOU DON’T RECOGNIZE, GET ON THE FEE YOU DON’T RECOGNIZE, GET ON THE HORN AND COMCOMPLAIN. RECOGNIZE, GET ON THE HORN AND COMCOMPLAIN.>>THE BANK STOPPED HORN AND COMCOMPLAIN.>>THE BANK STOPPED SELLING IN THE MIDDLE>>THE BANK STOPPED SELLING IN THE MIDDLE OF LAST YEAR. SELLING IN THE MIDDLE OF LAST YEAR. IF YOU’D LIKE TO KNOW